Frequently Asked Questions
Everything you need to know about upgrading your home with Squares Hardware.
What is the typical shipping timeframe for hardware orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location, while expedited options are available at checkout.
Do you offer bulk discounts for contractors or large renovations?
Yes, we offer tiered pricing for bulk purchases and professional contractor accounts. Please contact our sales team with your project specifications for a custom quote.
What is your return policy for installed products?
We accept returns within 30 days of purchase for items in their original packaging. Please note that once hardware has been installed or modified, it is no longer eligible for return unless a manufacturing defect is present.
Are mounting screws and templates included with my purchase?
All our cabinet pulls and door hardware include standard mounting screws. Installation templates are included with specific collections or can be downloaded from our digital resource library.
What finishes are available, and do they match other brands?
We offer a wide range of finishes including Matte Black, Brushed Brass, and Satin Nickel. While we strive for industry standards, we recommend ordering a single sample to ensure a perfect match with your existing fixtures.
How do I care for and clean my new hardware?
To maintain the finish, we recommend cleaning with a soft, damp cloth and mild soap. Avoid using abrasive cleaners or harsh chemicals, as these can strip the protective clear coat over time.